Responsible Gaming at cbji
Enjoy entertainment within your own limits — cbji always supports safe and balanced play.
The Foundation of Safe Entertainment
cbji believes that online gaming and betting is truly entertaining only when it stays within your control. Casino or sports betting is not a source of income — it is a form of leisure, and should be treated as such.
Every player on our platform must be at least 21 years old. Minors are strictly prohibited from opening an account or taking part in any gaming. For more information about this age requirement, full details are provided on our Terms and Conditions page.
At cbji we want every session to start with awareness and end with a plan. That is why we provide several self-control tools — accessible directly from account settings. Building a culture of safe play is part of every decision we make.
If you ever feel that gaming is getting out of control, take a break immediately. You will find detailed answers about self-exclusion and account limits on our FAQ page.
Control Tools
Set a Deposit Limit
Decide for yourself the maximum amount you can deposit per day, per week or per month. Lowering a limit takes effect immediately; increasing one has a 24-hour delay.
Session Time Control
Set in advance how long you will play in one go. Once the set time is up, the system will automatically end the session and give you a break before the next one.
Loss Limit
Set a limit in advance so that you cannot continue playing once you have lost a certain amount. This protects against sudden large losses and keeps your budget in check.
Reality Check
You will receive a reminder at set intervals showing how long you have been playing and how much you have lost or won in the session. It is a simple way to stay aware.
Cooling-Off Period
Temporarily close your account for anywhere from one day to six weeks. During this time you will not be able to log in or place bets — giving you a chance to step back and return with a clear head.
Self-Exclusion
If you need a long-term break, request self-exclusion — from six months to five years, or permanently. Once this decision is made, it is not easy to reverse.
Warning Signs
If you notice any of the following signs in yourself, take them seriously. Seeking help early is the most effective approach.
- Returning to play repeatedly to chase losses — increasing bets with the mindset of "I'll win it back this time".
- Trying to stop playing but being unable to, or feeling restless and irritable after stopping.
- Hiding the extent of your gambling from family or friends, or lying about it.
- Taking money away from essential expenses — food, rent, education — to fund betting.
- Neglecting work, family or social responsibilities in order to focus on gaming.
- Continuing to play out of habit or to escape loneliness, even when it brings no enjoyment.
- Taking out loans or borrowing money from others to fund gaming.
How to Activate Self-Exclusion
Self-exclusion is an important protective tool at cbji. Once activated, you will not be able to make any deposits, place bets or play any games for the chosen period. cbji processes this request with full respect.
While self-exclusion is active, cbji will not send any bonus or promotional messages. If you wish to return after the period ends, a specific review process must be completed.
- 1 Log in to your cbji account and go to the "Account Settings" section.
- 2 Find the "Responsible Gaming" menu and enter it.
- 3 Select the "Self-Exclusion" option and choose your preferred duration.
- 4 Confirm your decision — verify with an OTP or by re-entering your password.
- 5 If you have any trouble or need direct assistance, contact cbji's 24/7 live chat.
Where to Find Help
cbji Support Team
cbji's live chat and email support are available seven days a week, twenty-four hours a day, in both Bengali and English. They are ready to help with any questions about account limits or self-exclusion.
Family and Loved Ones
Talk openly with your family. Sharing your situation with someone you trust makes problems much easier to resolve. They can also help you request parental limits on your account.
Professional Advice
Mental health specialists and counsellors can help with gaming problems. This service is available at various hospitals and mental health clinics across Bangladesh — ask a doctor you know for a referral.
cbji's Commitment
cbji never allows minors to register or play. If anyone under the age of 21 is identified on the platform, their account will be closed immediately and the return of any deposited funds will be reviewed.
We believe transparency is the foundation of trust. Our Privacy Policy clearly states how personal information is stored and used — and that it is never sold to third parties.
Our technology team regularly analyses usage patterns to identify concerning behaviour. If a risk is detected for any player, we proactively reach out and try to provide support.
SSL encryption, two-factor authentication and regular security reviews are used to protect accounts. The security of your account and funds is cbji's highest priority.