Privacy Policy

1 Introduction

cbji is an online gaming and betting platform operated for users in Bangladesh. We believe that the privacy of your personal information is a fundamental right. This Privacy Policy ("Policy") explains how cbji collects your information, the purposes for which it is used, how long it is retained, and how it is kept secure.

This policy forms part of our Terms and Conditions and both documents should be read together. This policy applies whenever you use cbji's services through the website, mobile app, or any other channel.

We may update this policy from time to time based on technical changes or legal requirements. For significant changes, we will endeavour to notify members in advance.

2 Data Collection

cbji collects information in two main ways: directly from you and automatically while you use the platform.

2.1 Information You Provide

Information you may provide during account registration or while using our services:

• Full name and date of birth (for age verification)
• Mobile number and email address
• Password and security-related information
• National ID or other identity document details (for KYC verification)
• Payment information — such as bKash, Nagad, or Rocket account numbers
• Information provided when requesting support via live chat or email

2.2 Automatically Collected Information

The following information may be collected automatically when you use cbji:

• IP address and device information (operating system, browser)
• Time spent on the site, pages visited, and click patterns
• Gaming activity — bet amounts, win and loss history
• Deposit and withdrawal transaction details
• Login time, session duration, and device identifiers
• Information obtained from cookies and similar tracking technologies

3 Purposes for Using Data

cbji uses your information only for lawful and specific purposes. It is not used for any additional or unrelated purpose.

3.1 Primary Uses

• Creating, verifying, and managing accounts
• Processing deposits, withdrawals, and other financial transactions
• Ensuring compliance with the 21+ age requirement
• Preventing fraud, money laundering, and unauthorised access
• Providing customer support — via live chat and email
• Managing the VIP programme and bonus benefits

3.2 Additional Uses

• Improving platform performance and user experience
• Identifying and resolving technical issues
• Analytical purposes — to review service quality
• Supporting the implementation of responsible gaming policies
• Meeting legal obligations

To learn more about responsible gaming, read our Responsible Gaming page — it contains detailed guidance on setting personal limits and building healthy gaming habits.

4 Data Retention and Security

4.1 Retention Period

cbji retains your information for as long as your account remains active. Even after an account is closed, financial transaction records and KYC information may be retained for a specified period in accordance with legal requirements.

4.2 Technical Security Measures

cbji takes the following technical steps to keep your information secure:

• SSL (Secure Socket Layer) encryption — keeps information secure during data transmission
• Database encryption — an additional layer of protection for stored data
• Two-factor authentication (OTP) — to prevent unauthorised access to accounts
• Firewall and intrusion detection systems
• Regular security testing and audits

4.3 Staff Training

cbji staff who have access to personal data receive regular training on privacy and data protection. No one may access your information beyond what is necessary for their role.

5 Sharing Data with Third Parties

cbji never sells your personal information to third parties for commercial purposes. However, limited data sharing may occur in the following specific circumstances:

5.1 Payment Processors

To process deposits and withdrawals, the necessary transaction information is shared with payment service providers such as bKash, Nagad, and Rocket. This information is used solely to complete the specific transaction.

5.2 Technology Partners

Game software providers (such as Evolution and Pragmatic Play) and technology service companies may have access to the minimum information required to operate their services. These partners are contractually bound to comply with cbji's privacy standards.

5.3 Legal Obligations

If required by a legal order, court directive, or regulatory authority request, cbji may be obliged to provide the necessary information. In such cases, no information beyond what is legally required will be disclosed.

6 Cookie Policy

The cbji website uses cookies — these are small text files stored in your browser that help improve the functionality of the site.

6.1 Types of Cookies

• Essential Cookies: Essential for maintaining login sessions and the basic functionality of the site. Without these, the site will not work properly.
• Functional Cookies: Used to remember your preferences (language, theme) so you do not need to change settings each time.
• Analytical Cookies: Used to understand which parts of the site are most used, helping to improve the quality of service.

6.2 Cookie Controls

You can disable cookies through your browser settings. However, disabling essential cookies may prevent cbji's login and payment services from working properly.

7 Protection of Minors

cbji strictly prohibits providing services to anyone under the age of 21. Age verification during registration is a mandatory step. Collecting or using any minor's information is against cbji's policy.

If we become aware that a minor has created an account, that account will be closed immediately and all associated information will be deleted. To register with cbji, users must confirm that they are at least 21 years of age.

8 User Data Rights

Every registered member of cbji holds the following rights regarding their personal information:

• Right to Access: You can find out what information cbji has collected about you.
• Right to Rectification: You can request that incorrect or outdated information be corrected.
• Right to Erasure: In certain circumstances you can request that your information be deleted — however, some information may need to be retained due to legal obligations.
• Right to Restrict Processing: You can object to your information being used for a specific purpose.
• Right to Data Portability: You can request your information in a structured format.

To exercise these rights or to learn more about them, contact our support team. You will also find a great deal of information on our FAQ page for general questions.

9 Changes to the Privacy Policy

cbji reserves the right to review and update this privacy policy from time to time. Reasons for changes may include:

• Addition of new services or technology
• Legal or regulatory changes
• Clarification of the policy based on user feedback
• Improvements to security practices

If significant changes are made to the policy, we will notify you via a notice on the site or by email to your registered address. The date of the updated policy is noted at the top of the page. Continued use of cbji after any changes means you are considered to have accepted the new policy.

For general information about cbji, visit our About Us page, where the platform's goals and values are set out in detail.

10 Contact

For any privacy-related questions, complaints, or requests, contact the cbji support team. Our team is available seven days a week, twenty-four hours a day, in both Bengali and English.